Exchanges / Refunds / Cancellations
Once an order is processed, all sales are final. We do not offer refunds or cancel orders because you changed your mind or placed an order on accident. A refund or exchange will be issued if the item you received is defective or damaged. For problems with damaged or orders
If an item in your order is out of stock or if your order is returned to us for any reason, we will notify you via the email address associated with the order. We will email you at least twice and if we do not receive a reply within two months of our initial email we will cancel the order and issue a refund via the original payment method.
Digital Products
We are unable to offer refunds or exchanges for digital purchases. Please be sure your computer will allow for download and playback of mp3 files before you place an order for a digital product.
All downloads are delivered upon purchase as a compressed .zip folder containing the .mp3 files and a .jpg of the album artwork. We may be able to provide full liner notes upon request. LP purchases may come with a link for a free digital download of the record as .mp3s — details are included on each product page.
If you have any issues with the download of your files after purchase, please email us at delmark@delmark.com or it@delmark.com and we’ll work with you to resolve the issue as quickly as possible!
Store Pickup
We do not currently offer in-store pick-up for online orders. If you’re in Chicago looking to buy from us, consider checking out Bob’s Blues & Jazz Mart, run by Delmark’s founder Bob Koester. Customers placing bulk orders should reach out to us for pick-up information at delmark@delmark.com
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